How to collect log files from Office Communicator, Lync, and Skype for Business Client

To create and collect log files from Office Communicator, Lync, or Skype for Business Client, follow these steps:

1.    Make sure that logging is enabled. To do this, use one of the following methods, as appropriate for your situation:

o   In Communicator 2007 R2, click Tools, click Options, click General, and then select the Turn on logging in Communicator check box.

o   In Lync 2010, click Tools, click Options, click General, and then select the Turn on logging in Lync check box.

o   In Lync 2013 or Skype for Business, click Tools, click Options, click General, and then select Full in the Logging in Lync drop-down list.

2.    Exit the Office Communicator, Lync or Skype for Business Client.

3.    Start Windows Task Manager, and then make sure that the Communicator.exe process is no longer running.

4.    Do one of the following:

o   For Office Communicator or Lync 2010, navigate to the following location: %userprofile%\tracing

o   For Lync 2013 or Skype for Business, navigate to the following location: %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\Tracing

Note %userprofile% is a windows wildcard string that you can enter from any Windows Explorer window or from the Runline on the Start menu.

5.    Delete or move any file that begins with "Communicator" or "Lync."

6.    Restart the Office Communicator, Lync or Skype for Business Client.

7.    Reproduce the issue.

8.    Exit the Office Communicator, Lync or Skype for Business Client.

9.    Start Windows Task Manager, and then make sure that the client is no longer running.

10.Copy the newly created log files that begin with "Communicator" or "Lync" to another folder.

11.Compress the log files into a single file. Use the following format to name the file:

mmddyy_<user_name>.zip

For example, you can name the file 071413_ralph.zip.

Notes

·        If the Turn on logging in Communicator or Turn on Windows Event Logging option is unavailable, obtain a dump file of the following registry settings:

o   For Office Communicator and Lync 2010, pull content from the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Communicator

o   For Lync 2013, pull content from the following registry subkey:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync

·        Make sure that the EnableLogCollecting and EnableTracing registry key values are set to 1.

Lync 2010 has only the EnableLogCollecting DWORD value. In Lync 2013, there is a Reg_SZ value that's namedTracingLevel. This TracingLevel value must be set to FULL.